Shipping and Returns

At Treeline Outfiteers Co. we are committed to ensuring your satisfaction with every purchase of outdoor adventure gear. We understand that sometimes returns or exchanges may be necessary, and we strive to make the process as convenient as possible for you. Please review our Return and Shipping Policy below for a clear understanding of our procedures.

Shipping Information

  1. Shipping Methods: We offer a variety of shipping options to suit your needs, including standard and expedited shipping. Shipping costs and estimated delivery times will be calculated during the checkout process.
  2. Delivery Time: Your order will be processed and shipped within 24-48 business hours of your purchase. Please note that delivery times may vary depending on your location and chosen shipping method.
  3. Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your shipment.
  4. International Shipping: We offer international shipping to select countries. Please contact us to see what countries are eligible and their associated shipping fees.
  5. Shipping Charges: Shipping charges are based on the weight and dimensions of your order, as well as your selected shipping method. These charges will be displayed during the checkout process for your review.

Return Policy

  1. Eligibility: You may return any unused and undamaged item within 30 days of receiving your order for a refund or exchange. To be eligible for a return, the item must be in its original packaging with all tags and labels intact.
  2. Return Process: To initiate a return, please contact our customer service team at or 603-568-4592. We will provide you with a Return Authorization (RA) number and further instructions for the return process.
  3. Return Shipping: Customers are responsible for the cost of return shipping, except in cases of defective or incorrect items. We recommend using a trackable shipping method to ensure the safe return of your items.
  4. Refund or Exchange: Upon receiving your returned item(s) and inspecting them, we will process your refund or exchange within 5 business days. Refunds will be issued to the original payment method. Exchanges will be shipped out promptly.
  5. Non-Returnable Items: Some items, such as personalized or customized gear, cannot be returned unless they are defective or damaged upon arrival. Please contact our customer service team for assistance with such cases.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 30 days of receiving your order. We will arrange for a replacement or refund, and we may cover the return shipping costs in such cases.

Contact Us

If you have any questions or concerns regarding our Return and Shipping Policy, please do not hesitate to reach out to our customer service team at or 603-568-4592. We are here to assist you and ensure your shopping experience with Us is enjoyable and hassle-free.

Treeline Outfitters Co.
125 Brewery Ln
Portsmouth, NH, 03801